Frequently Asked Questions (FAQ's)

1. How do I protect additional PCs?
2. How do I upgrade from a Trail account?
3. How do I increase the amount of storage space for an account?

1. What do you do if there is trouble connecting to the server or performing a backup?
2. I forgot my password, how do I recover my account information?
3. During installation the Setup Wizard was unable to connect to the server?

How do I protect additional PCs?
Once you have created an account, you will be given access to an administrative control center, where an account administrator can add/remove users and increase/decrease user quotas.

How do I upgrade from a Trail account?
SImply log-in to the account control panel and then press the "Upgrade to Full Account" button. This will initiate the upgrade process where you will be able to increase the account quota and add additional users if needed.

How do I increase the amount of storage space for an account?
Simply log into the account control panel and modify the quota value for the desired user. Changes made through the account control panel to a user's quota will take place within 10 minutes of the request.

What do you do if there is trouble connecting to the server or performing a backup?
Contact the support department. Call our technical support group for assistance during normal business hours (8am - 7pm EST). Additional forms of support, including email and live chat services are accessible from our support center. You can also view the technical support section of our web site for some helpful information.

I forgot my password, how do I recover my account information?
Account information can be recovered through the Lost Password Retrieval system.
https://www.swissdatacenter.com/lostpass.php

During installation the Setup Wizard was unable to connect to the server?
This problem is typically caused by software firewalls. Temporarily disabling such firewalls can help determine if they are the cause of the connectively problem. If it is the software firewall which is causing the connectivity problem, it must be configured to allow the backup application to communicate on TCP Port 308.